Implementation and support

Implementation and support services for successful project management

Providing you with the right training, support and customisation to maximise user buy-in and help you deliver a successful implementation.

Expertise to help you roll out your solution effectively

Implement your solution successfully with our experienced team

Our team of experts have been delivering implementations for over 20 years. Working collaboratively with you to co-design workshops, develop Implementation Planning Studies, Benefits realisation management and provide support through your go-live process.

Get user buy-in and improve efficiency with post implementation training and support

Improve user efficiency from go-live with dedicated training sessions during and after the implementation process. Complete with user guides, release notes and training webinars accessible via our customer portal.

Enjoy dedicated account management to help you reach your business objectives*

Enjoy ongoing support and engagement with our account management team. Providing structured meetings, roadmap updates, training sessions and tailored discussions around providing your team with additional training and development support.

*Account management may vary based on contract details.

Enjoy stress free implementation and ongoing support

Proven team

Our team of experts have been delivering implementations for over 20 years across organisations of all sizes.

Product development

We actively seek customer feedback when developing our product roadmaps and delivering tailored product customisations.

Personalised training

Our team delivers personalised training sessions to end users and in-house trainers throughout the implementation and go-live process.

Australian support

Our support team are located within Australia and are available Monday to Friday from 8:30am to 5pm to provide customer support.

Account management

Our account management team provide regular meetings, roadmap updates, discuss training and development for selected accounts.


Our solutions are capable of securely integrating with additional 3rd party clinical, operational and financial systems using the latest interoperability standards.

Why MasterCare?

Australian Owned

We are Australian owned and operated with deep domain knowledge, cost effective solutions and an understanding of our complex healthcare system.

Trusted Partners

We deliver high quality, innovative solutions in collaboration with our customers. Adapting our products to meet their complex reporting and operational requirements.

Long Term Provider

We are a trusted provider of Australian health technology. Allowing our clients to scale their services over the long term without needing to change providers.

Enjoy stress free implementation with MasterCare

Request a demo today to access a complimentary walkthrough of our solution and chat with one of our dedicated product experts.