Trusted by Australian alcohol and other drug (AOD) service providers
Where client management, care delivery and Government reporting come together in one place
Improve clinical decision making across multi-disciplinary service teams
Deliver coordinated care with team-based access to client records at the point of care. With intuitive features, clinicians can easily record clinical services, outcome measures and adjust care plans based on individual needs. Ensuring treatment is personalised, effective, and responsive to changing circumstances.
Increase staff productivity and reduce your overhead costs
Remove the cost of paper based processes and work smarter with efficient client workflows, electronic referrals and automated administrative tasks that ensure you can maximise staff productivity and increase your funding eligibility come reporting season.
Streamline your data collection processes and report to more funding programs
Streamline your data collection processes by collecting consistent clinical and operational data at every point of the client management journey. Allowing you to report your services to over 20 different State and Government funded programs including HACC, NDIS, CHSP and more.
Stay secure with Tier 3 storage for your clinical and operational data
Stay secure knowing all your patient, clinical and operational data is stored within our data warehouse. A tier 3 data centre hosted right here in Australia, backed by Microsoft Cloud Services, and ISO27001 accredited.
All in one integrated, cost effective solution
End-to-end client management and data reporting
- Efficiently manage, track and triage incoming referrals to ensure timely support for clients
- Intake, assess, and allocate clients to the most suitable programs and services based on their needs
- Collect and report data on alcohol and other drug treatment services to meet compliance and improve outcomes
A Secure Messaging system for reducing paper and growing your referral network
- Reduce risk and improve compliance by going paperless
- Save time by automating uploads to client records
- Automatically convert faxes into digital documents without having to type
Supporting outcome measures for AOD providers
- Built-in outcome measures tools to capture, track, and analyse clinical outcomes directly within the system
- Customisable assessments, offering flexibility to incorporate standardised measures or custom assessments specific to service needs
- Combine clinical records, progress notes, and outcomes data in one platform for a complete integrated view of each client’s journey
A personal health record for client led health management
- Promote client led health management with personal records on their smartphone
- Send information and health management tips direct to your clients record
- Empower your clients to share medical data with caregivers and support networks
A dashboard reporting tool for your clinical and operational data
- View your clinical and operational data in one place
- Create your own customisable dashboards or use our pre-made views
- Enjoy daily updates with nightly data refreshing
A Client Engagement Portal for virtual health delivery
- Improve patient engagement with your own branded portal
- Reduce manual tasks with digital forms and optimise appointment bookings
- Enable virtual health care delivery with support for telehealth consultations
Why MasterCare?
Australian Owned
We are Australian owned and operated with deep domain knowledge, cost effective solutions and an understanding of our complex healthcare system.
Trusted Partners
We deliver high quality, innovative solutions in collaboration with our customers. Adapting our products to meet their complex reporting and operational requirements.
Long Term Provider
We are a trusted provider of Australian health technology. Allowing our clients to scale their services over the long term without needing to change providers.
FAQs
MasterCare is designed to integrate with existing AOD systems, including electronic health records (EHR) and other clinical tools. Our flexible integration capabilities ensure smooth data sharing between systems, reducing the need for manual data entry and enhancing the efficiency of client care.
MasterCare’s solutions are fully compliant with Australian healthcare regulations, including the Privacy Act, and are hosted on secure cloud infrastructure with an ISO27001 accreditation and HL7 Fast Healthcare Interoperability Resources (FHIR) compliance.
Our secure messaging feature ensures end-to-end encryption of clinical documents and referrals whilst in transit to other systems. Regular security audits and data backups further ensure that your AOD service’s data remains protected from potential threats.
MasterCare integrates with Medicare for bulk-billing and claiming and also supports DVA claiming, making it easier for healthcare providers to manage payments and claims.
MasterCare+ integrates with My Health Record, enabling clinicians to upload data in real-time to client records.
MasterCare supports a wide range of programs and services including PMHC, AOD, AOD ACT, AOD NMDS, CH, CHSP, HACC, HMDS, NDIS, NOCC, PIP QI, PMHC, TRIAGE, VADC, VAED, VINAH, WAPHA and WA AOD. Programs are being added all the time, please talk to our sales team to confirm which ones are supported.
MasterCare offers tailored solutions with flexible features to suit the specific needs of your AOD service. Our add-on feature digital front door enables customisable smart forms, telehealth, online appointment scheduling, digital forms to streamline workflows for AOD services. Additionally, our Lifecard add-on feature facilitates clients to monitor their personal health records at any time, from any device.
MasterCare is designed to be user-friendly, with an intuitive interface and simple navigation, ensuring that all staff members, regardless of their technical expertise, can quickly adapt. Ongoing support is available to ensure that your team is confident and proficient in using the system.
Absolutely. MasterCare facilitates team-based care by providing real-time access to client records, allowing professionals from various disciplines to coordinate treatment, share updates, and adjust care plans to ensure clients receive the best support.
Accreditations and partnerships
Global Health and its full product suite including MasterCare are proudly Microsoft Partners.
Global Health and its full product suite including MasterCare is proudly ISO 27001:2022 Accredited.
View our blog posts
Enjoy end-to-end client management and data reporting with MasterCare
Request a discovery call today for a complimentary walkthrough of our solution and chat with one of our product experts.