A centralised, secure referral management system for processing inbound referrals at scale across health services
The MasterCare+ Referral Management platform offers a comprehensive web-based solution purpose-built for Australian healthcare providers. It enables services to centralise, track, and triage inbound referrals from GPs, hospitals, self-referrals, and internal transfers with integrated secure messaging and full audit compliance.
Streamline the referral journey from intake to communicated
Reduce referral leakage with a single point for managing inbound forms, referrals and faxes
Reduce the likelihood of lost referrals and improve staff response times with a centralised point of entry for all your inbound communications. Staff can easily monitor and triage the status of all new and existing referrals from one place.
Reduce overhead costs and improve efficiencies by going paperless
Staff can attach documents directly to patient records, eliminating transcription errors and the need to re-key data into the platform. Customisable auto-acknowledgements and templated replies can be created to referrers, supporting a paperless, digital first approach.
Keep your information safe with secure messaging delivery
Our referral management system includes our fully compliant secure messaging delivery service. Ensuring your referral information is encrypted and communicated securely with external care providers. Our system is interoperable with GP software including Best Practice, MedicalDirector and Genie.
Hear about the solution in action across Peninsula Health
Peninsula Health streamlined referral management across 40+ clinics by integrating MasterCare+ with their PAS and digital medical records.
Digitised referral intake and triage, replacing paper with shared dashboards
Enabled secure, compliant messaging with GPs and referrers via ReferralNet
Reduced admin overhead by up to $100,000 annually
Improved clinician and referrer satisfaction with faster processing and greater transparency
Key Features
Access inbound referrals by team or service
Let your staff access different referrals by signing into team/service based inboxes. Restricting visibility and improving security of patient information.
Customisable dashboards
Track the flow of your inbound referrals with your customised dashboard and use the KPI dashboard to effectively monitor referral status and meet triage timeframes.
Effective triage management
Implement your optimal triage referrals workflow to ensure timely and appropriate care by prioritising urgent cases, efficiently allocating resources and streamlining workflows.
Single client medical record
Maintain a single source of truth for patient data. Attach and edit referral information, clinical notes, letters, forms, orders and results. Update and view custom alerts, demographics and more in one integrated client record.
Built for Australian healthcare
Our system is purpose-built for Australian healthcare, not repurposed from general IT workflows. We are hosted in Australia with ISO 27001:2022 accreditation.
Optional self-referral via Digital Front Door
Add on our Digital Front Door solution to give clients the option to complete online self-referral forms, which will arrive directly into your MasterCare+ inbox, helping reduce admin and improve access to care.
Want to see it in action?
Take a look at our video below and download our sample referral workflow to explore how MasterCare+ simplifies intake, triage, and communication from start to finish.
Why MasterCare?
Australian Owned
We are Australian owned and operated with deep domain knowledge, cost effective solutions and an understanding of our complex healthcare system.
Trusted Partners
We deliver high quality, innovative solutions in collaboration with our customers. Adapting our products to meet their complex reporting and operational requirements.
Long Term Provider
We are a trusted provider of Australian health technology. Allowing our clients to scale their services over the long term without needing to change providers.
Streamline the referral journey from inbound to outbound with our referral management system
Request a discovery call today to access a complimentary walkthrough of our solution and chat with one of our dedicated product experts.