Costly problems facing specialist practices today
GP referrals slipping through the cracks
Referrals arrive via fax, email and hardcopy. Triage is manual. Patients don’t hear back quickly, so they go elsewhere. You lose both revenue and reputation.
No-shows draining profitability
Every DNA costs revenue. Without automated reminders, no-shows add up quickly, costing specialist practices thousands of dollars every month in lost appointments and wasted clinical time.
Administrative work stealing clinical time
Hours each week spent on GP correspondence, chasing referrals and billing reconciliation. Time that should be spent seeing patients.
How MasterCare transforms specialist practice operations
Streamline complex specialist workflows
MasterCare simplifies specialist practice management with tailored workflows and multi-location access. From referral tracking to patient case management, MasterCare adapts to your specialty’s needs, boosting clinical efficiency and reducing time spent on admin.
A comprehensive SaaS solution for specialists
Our suite of solutions provide medical management software suitable for multi-location specialists or single consulting rooms. With integrations like Digital Front Door and Patient Personal Health Record app, you can streamline operations with online bookings, telehealth, smart forms and real-time access to patient health records from any device.
Upload directly to My Health Record, ensuring real-time data sharing and minimising duplication. Easily integrate your MasterCare+ solutions with additional 3rd party systems using secure API keys.
Ensure secure, compliant record-keeping
Our cloud-based medical software is compliant with ISO27001 and Tier 3 Australian hosting, ensuring your patient data is protected and your practice is audit ready.
Flexible and secure medical software for specialists
Intelligent appointment scheduling
- Multi-location calendar management
- Appointment types
- Waitlist management
- SMS and iCal reminders
ePrescribing for coordinated clinical care
- ePrescribing via ePrescribing Australia and MIMS
- Simplify care with connected digital patient records
Orders and results management for pathology and radiology
Comprehensive billing
- Claiming via Eclipse – the standard channel for Medicare Online Claims including Bulk Billing, Patient Claims, and Inpatient Medical Claims (IMC)
- DVA, TAC & WorkCover invoices
- Core billing power BI financial reports for data-driven decision-making
Built-in secure messaging for reducing paper and growing your referral network
- ReferralNet built-in as standard
- Automatic referral acknowledgment
- Referral triage dashboard
- Complete correspondence audit trail
Online appointments, digital forms and telehealth.
- Online appointment booking (24/7 access)
- Digital intake forms (pre-populates into MasterCare+)
- Telehealth consultations
- Save time and remove manual errors with automated digital forms
- Integration with HotHealth Digital Front Door
A personal health record for patient led health management
- Promote patient led health management with personal records on their phone
- Empower your patients to share medical data with caregivers and support networks
MasterCare for different medical specialties
MasterCare supports specialists across
Cardiology | Psychiatry | Orthopaedics | Dermatology | Gastroenterology | Endocrinology | Neurology | ENT | Ophthalmology | Obstetrics & Gynaecology | Oncology | Rheumatology | Respiratory Medicine | Urology | and more
Whether you’re a solo practitioner or part of a large group practice, MasterCare adapts to your specific workflow needs.
Security and compliance you can trust
Your data is sensitive and protected by strict privacy requirements. MasterCare takes security seriously.
Australian data hosting
All data stored in secure Australian data centres.
ISO 27001:2022
Global Health and its full product suite including MasterCare is proudly ISO 27001:2022 Accredited.
Regular security audits
Continuous monitoring and third-party penetration testing.
Audit trail and logging
Complete audit trail of all system access and changes.
Pricing that scales with your practice
MasterCare pricing is based on practice size and features required.
Pricing model:
- Per user pricing
- Monthly or annual contracts
- Usage pricing for some features (e.g. secure messaging)
- Different packages have different modules/feature included
Included:
- Web-accessible software
- Customer support
- Regular software updates
- Australian data hosting
- Self-help user guides
Optional services and integrations
- Digital Front Door (online booking, digital forms, telehealth)
- Lifecard patient record app
- Additional training and implementation
View our blog posts
Take the next step toward practice efficiency
Book a personalised demo See MasterCare in action with workflows specific to your specialty and practice size. Bring your questions, our specialists will show you exactly how MasterCare solves your unique challenges.
Common questions from specialist practices
MasterCare is purpose-built for the Australian healthcare landscape, supporting Medicare integration, secure messaging, and compliance with AHPRA and Australian privacy laws. It’s ideal for specialists across multiple disciplines, offering tools to streamline patient care and reduce admin workload.
MasterCare has a range of software products for medical specialists and their unique clinical needs. This includes a cloud-based Practice Management Software, meaning you can securely access patient records, schedules, and forms from any device, at any time—ideal for remote consultations or multi-location practices. Our product set is continually expanding so reach out to our sales team to find out more.
MasterCare’s solutions are fully compliant with Australian healthcare regulations, including the Privacy Act, and are hosted on secure cloud infrastructure with an ISO27001 accreditation and HL7 Fast Healthcare Interoperability Resources (FHIR) compliance.
Our in-built secure messaging feature ensures end-to-end encryption of clinical documents and referrals whilst in transit to other systems. Regular security audits and data backups further ensure that your patient’s data remains protected from potential threats.
Yes. Our Digital Front Door add-on includes online appointment booking, intake forms, and telehealth access, while Lifecard empowers patients to view and manage their personal health records securely from any device.
MasterCare is designed to integrate with existing clinical systems, including electronic health records (EHR) and eReferral systems. Our flexible integration capabilities ensure smooth data sharing between systems, reducing the need for manual data entry and enhancing the efficiency of patient care.
MasterCare integrates with Medicare for bulk-billing and claiming and also supports DVA claiming, making it easier for healthcare providers to manage payments and claims.
MasterCare+ integrates with My Health Record, enabling clinicians to upload data in real-time to patient records.
Yes. MasterCare is flexible and customisable to your specialty, whether you’re in dermatology, psychiatry, cardiology, or another field. You can tailor forms, templates, and appointment types to suit your clinic’s needs from any location.
MasterCare+ is priced per user on a monthly or annual basis. Depending on the package, there may be additional usage charges for certain features (e.g. secure messaging). The composable and modular nature of MasterCare allows you to add modules to your package overtime as your needs change. Please reach out to our team for further information.
Yes. MasterCare is cloud-based, meaning you can securely access patient records, appointments and billing from any consulting room or location with internet access. This is ideal for specialists who consult at multiple private practice locations.
No. MasterCare offers flexible packages with no lock-in contracts. Most practices choose annual subscriptions for easier billing, but month-to-month options are available.