Community health organisations deliver some of Australia’s most complex care. They operate across multiple locations, serve hundreds of people every day and coordinate services that span GP clinics, allied health, mental health, alcohol and other drug programs and NDIS support.
Yet many of these organisations are still running on platforms built for single-GP practices. The result is a growing gap between how care needs to be delivered and what the technology can support.
Here’s how MasterCare+ can help community health organisations close that gap.
Who is this relevant to?
MasterCare+ is suitable for a range of community, allied, hospital and specialist services and organisations. This scenario is particularly relevant to organisations that share some of the following characteristics:
- Not-for-profit sector
- Delivering services to 500 or more people every day
- Operating across multiple locations
- Multi-disciplinary services including GP, allied health, alcohol and other drug programs, mental health and NDIS
The challenge
For many community health organisations, the core challenge is not the quality of care being delivered. It’s the technology holding things together behind it.
An organisation in this position is often relying on an on-premise, GP-focused platform that was never designed for the way they deliver services today. What started as a workable solution has become a bottleneck. The software doesn’t support multi-disciplinary care models, episode-based documentation or the kind of reporting required by funding bodies.
On top of that, the organisation is likely managing a patchwork of different software solutions across services and programs. One system for appointments, another for clinical notes, a separate tool for referrals. None of them talk to each other, and every handoff between systems introduces risk, duplication and delay.
Features that clients increasingly expect, such as online booking and digital intake forms, may not be possible with the current setup. The referral pathway is often unsecure and involves a significant amount of rekeying, adding risk, delays and unnecessary administrative load.
Meanwhile, clinicians working in the community or away from the main site can’t access the information they need at the point of care. They’re making decisions without the full picture, or waiting until they’re back at a desk to update records.
The solution
MasterCare+ brings everything into one integrated platform, with ReferralNet secure messaging built in as standard and the option to add the HotHealth Digital Front Door for client self-service.
Training and onboarding
MasterCare’s training team works closely with each organisation to support internal rollout. A typical onboarding program might include two full days of training for the clinical software (MasterCare+) plus an additional half day for the digital front door (HotHealth). The team also works closely with the organisation’s internal project leads to ensure they have the knowledge and confidence to train clinicians and support staff.
Configured to match how you work
MasterCare’s team will configure the system to reflect how the organisation actually operates. For multi-disciplinary, mobile teams delivering care over extended periods, this means the platform is set up to support that from day one. Role-based access is matched with clinical and administration teams so the system is both secure and easy to navigate.
Supporting process change
When there are significant changes in process, for example the shift from GP-style, single visit notes to documenting care within a longer episode, MasterCare’s team will help prepare and support the organisation so there is minimal disruption to service delivery.
The outcome
Once implementing MasterCare+, an organisation can expect to see simplified workflows, reduced admin pressure and an easier path for clients to access care.
- Clients can book online, reducing call volumes and freeing up staff time for higher-value work
- Smart forms allow clients to complete information before arriving, so care can start sooner and the client experience is improved from the very first interaction
- Inbound forms and referrals via secure messaging can be matched to client records, saving hours of manual data entry every week
- Clinicians working across teams can access records on the spot from any device, improving the quality and safety of care provided in the community
Discover for yourself how MasterCare+ supports faster, simpler care in the clinic and community. Request a free demo with our specialist team today.
