Trusted by Australian mental health service providers
Where client management, care delivery and Government reporting come together in one place
Reduce administrative burden and improve productivity
Manual processes like paperwork and repetitive data entry take valuable time away from client care. Our clinical document library enables organisations to create, record, store, and send assessments from one location. With automated workflows and real-time assessment tools like K-10s, administrative overhead is reduced, allowing staff to focus on delivering quality care.
Streamline your data collection processes and report to more funding programs
Streamline your data collection processes by collecting consistent clinical and operational data at every point of the client management journey. Allowing you to report your services to over 20 different State and Government funded programs including PMHC, AOD, NDIS, VADC, PHN Commonwealth Psychosocial Support and more.
Enhance client engagement and improve outcomes
Ensuring client engagement and adherence to treatment plans can be challenging. Client portals, automated reminders, and personalised care plans strengthen communication between providers and clients, improving adherence to care plans and overall health outcomes.
Scalable solutions to support growth
Expanding services can strain existing systems, leading to inefficiencies. Our modular, scalable platform grows with organisations, accommodating new programs, locations, and increased client loads. Continuous system improvements based on user feedback ensure adaptability, with additional solutions like a client-facing digital front door and a client mobile application available to enhance service delivery.
An all in one integrated, cost-effective, mental health software solution
End-to-end client management and data reporting
- Automate workflows and streamline assessments, reducing paperwork and improving productivity
- Enhance communication and treatment adherence with client portals, reminders, and personalised care plans
A Secure Messaging system for reducing paper and growing your referral network
- Reduce risk and improve compliance by going paperless
- Save time by automating uploads to client records
- Automatically convert faxes into digital documents without having to type
Supporting outcome measures for Mental Health providers
- Built-in outcome measures tools to capture, track, and analyse clinical outcomes directly within the system
- Customisable assessments, offering flexibility to incorporate standardised measures or custom assessments specific to service needs
- Combine clinical records, progress notes, and outcomes data in one platform for a complete integrated view of each client’s journey
A client mobile application solution integrated to your MasterCare solution
- Connect health data from multiple sources
- Monitor your client’s health with standardised measurements
- Send health information straight to your client’s inbox
- Clients can create tasks related to their health management
- Clients can view all upcoming and completed appointments
A dashboard reporting tool for your clinical and operational data
- View your clinical and operational data in one place
- Create your own customisable dashboards or use our pre-made views
- Enjoy daily updates with nightly data refreshing
Why MasterCare?
Australian Owned
We are Australian owned and operated with deep domain knowledge, cost effective solutions and an understanding of our complex healthcare system.
Trusted Partners
We deliver high quality, innovative solutions in collaboration with our customers. Adapting our products to meet their complex reporting and operational requirements.
Secure, Compliant Data Storage
Stay secure knowing all your patient, clinical and operational data is stored within our data warehouse. A tier 3 data centre hosted right here in Australia, backed by Microsoft Cloud Services, and ISO27001 accredited.
Accreditations and partnerships
Global Health and its full product suite including MasterCare are proudly Microsoft Partners.
Global Health and its full product suite including MasterCare is proudly ISO 27001:2022 Accredited.
FAQs
MasterCare is designed to integrate with existing systems, including electronic health records (EHR) and other clinical tools. Our flexible integration capabilities ensure smooth data sharing between systems, reducing the need for manual data entry and enhancing the efficiency of client care.
MasterCare’s solutions are fully compliant with Australian healthcare regulations, including the Privacy Act, and are hosted on secure cloud infrastructure with an ISO27001 accreditation and HL7 Fast Healthcare Interoperability Resources (FHIR) compliance.
Our secure messaging feature ensures end-to-end encryption of clinical documents and referrals whilst in transit to other systems. Regular security audits and data backups further ensure that your data remains protected from potential threats.
MasterCare integrates with Medicare for bulk-billing and claiming and also supports DVA claiming, making it easier for mental healthcare providers to manage payments and claims.
MasterCare+ integrates with My Health Record, enabling clinicians to upload data in real-time to client records.
MasterCare supports a wide range of programs and services including PMHC, CH, CHSP, HACC, HMDS, NDIS, NOCC, PIP QI, PMHC, TRIAGE, VADC, VAED, VINAH and WAPHA. Programs are being added all the time, please talk to our sales team to confirm which ones are supported.
MasterCare offers tailored solutions with flexible features to suit the specific needs of your mental health service. Our add-on feature digital front door enables customisable smart forms, telehealth, online appointment scheduling, digital forms to streamline workflows for mental health services. Additionally, our Lifecard add-on feature facilitates clients to monitor their personal health records at any time, from any device.
MasterCare is designed to be user-friendly, with an intuitive interface and simple navigation, ensuring that all staff members, regardless of their technical expertise, can quickly adapt. Ongoing support is available to ensure that your team is confident and proficient in using the system.
Simplify the complex mental health management experience with MasterCare
Request a discovery call today for a complimentary walkthrough of our mental health software and chat with one of our product experts.
